FREQUENTLY ASKED QUESTIONS
Practical information about ordering, samples, custom-made supply and worldwide delivery.
Minimum order quantities vary by product and specification. Tell us which products you’re interested in and the quantities you need, and we’ll confirm the MOQ and pricing in your quotation.
Contact our team with the products you require, estimated quantities, delivery destination and any required delivery date. Include dimensions, material requirements, packaging or branding details where relevant. We’ll review your enquiry and confirm the available options and pricing.
Yes. Your enquiry can include products from BioLine, CoreLine and LabLine. We’ll confirm the specifications, minimum quantities and delivery arrangements for each item.
Payment terms are confirmed in your quotation and order documentation. They depend on the products, order value and supply arrangement.
Yes. Contact our team with the products and application you have in mind. We’ll confirm sample availability, any associated costs and delivery arrangements.
Yes. Products across BioLine, CoreLine and LabLine can be made to agreed requirements. We can tailor the specification, including material, dimensions, thickness, format and packaging as appropriate to the product. Share your requirements or an existing sample, and we’ll confirm the details in your quotation.
Yes. All MedSafe products can be customised, including branding and packaging to suit your organisation. The available customisation options, minimum quantities, artwork requirements and approval stages are confirmed for your chosen products before manufacture.
We agree your requirements and quotation, confirm the specification and any required sample or artwork approvals, then arrange production and delivery according to the agreed order terms. See our Shipping & Delivery page for the process.
Selected stocked CoreLine products can typically be delivered within approximately one week, subject to availability, quantity and destination. Most custom-made BioLine and LabLine orders have a typical lead time of roughly 60 days. Larger bulk orders and products requiring manufacture may take longer. The estimated schedule is confirmed in your quotation.
Yes. MedSafe delivers worldwide. Delivery options, costs and the estimated schedule are confirmed for your products and destination.
Every MedSafe order includes Delivered Duty Paid (DDP) delivery. Shipping, applicable customs duties and import taxes are included in your agreed quotation, with delivery coordinated to your specified destination.
Tell us your required date when making your enquiry. We’ll review product availability, production requirements and delivery options, and confirm the schedule we can offer. Early planning is particularly helpful for custom-made and large-volume orders.
Yes. Product specifications, relevant certificates, declarations of conformity and supporting test documentation are available on request for applicable products. Tell us the product reference, intended application and destination market so we can provide the relevant information.
Share the environment in which the product will be used and the performance requirements it needs to meet. Our team will help identify suitable options across the MedSafe ranges and explain the available specifications.
Our resource pages explain our sustainability approach, biodegradable and compostable materials, composting and disposal, and certifications and compliance.
Speak with our team about your products, quantities and delivery plans.
