HELP & INFORMATION
Your information. Handled with care.
LAST UPDATED: 6 OCTOBER 2026
Your privacy matters. At MedSafe, we respect your privacy and take care in how we handle your personal information.
This policy explains how we collect, use, share, retain and protect personal information when you visit our website, contact us, request samples or quotations, or place an order.
MedSafe Solutions is operated by Unleashed Enterprises. We provide sustainable and compostable solutions, PPE and hygiene essentials, and clinical and laboratory supplies through BioLine, CoreLine and LabLine.
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), Unleashed Enterprises is the data controller for the personal information described in this policy.
UNLEASHED ENTERPRISES
51 Bracken Road
Sandyford
Dublin 18
Ireland
PRIVACY CONTACT: info@medsafesolution.com
The personal information we collect depends on how you interact with us.
Contact & business information
Enquiry & order information
Website & technical information
Our hosting and website service providers may process IP addresses, browser and device information, and access logs to operate and protect the website.
Information is usually provided directly by you. We may also receive business contact details from colleagues or representatives arranging an enquiry or order on your behalf. Please do not include patient records or sensitive medical information in product enquiries.
We use personal information where necessary to:
Contact and delivery information is needed to respond to enquiries and fulfil orders. Without the relevant details, we may be unable to provide the requested service.
We process personal information on the lawful basis appropriate to the activity.
Contract: where necessary to take steps at your request before entering a contract, or to perform a contract with you.
Legitimate interests: to handle business enquiries, communicate with company representatives, manage customer relationships, coordinate supply and protect our business, provided those interests do not override your rights and interests.
Legal obligation: to comply with applicable tax, accounting and other statutory requirements.
Consent: where required for a particular activity, such as optional marketing or non-essential cookies. You may withdraw consent at any time without affecting earlier lawful processing.
When you request samples, we use your contact, product and delivery details to assess the request, arrange dispatch and communicate with you. Necessary recipient information may be shared with the relevant courier or logistics provider.
For custom-made orders across BioLine, CoreLine and LabLine, we use the information supplied to confirm requirements, coordinate artwork or specification approvals, arrange manufacture and manage delivery. We limit information passed to manufacturing partners to what is needed for the agreed work.
Where permitted by applicable law, or where you have chosen to subscribe, we may send information about new products, sustainable supply solutions, industry developments and MedSafe news.
You can stop marketing communications at any time by using the unsubscribe link where provided or contacting info@medsafesolution.com. You have the right to object to direct marketing at any time.
We may still send service messages needed to respond to an enquiry, fulfil an order or address an existing customer matter.
Hosting and access services may use essential technologies to deliver the website, maintain security and support authentication.
The current MedSafe site code does not include advertising or analytics tracking scripts. If non-essential cookies or tracking tools are introduced, we will provide the relevant information and obtain consent where required before using them.
You can manage cookies through your browser settings. Blocking essential technologies may affect website functionality. Some pages use externally hosted fonts; the font provider receives technical connection information when those files are requested.
The current website uses enquiry links that open your email application. It does not collect payment-card details through an online checkout.
Order and payment arrangements are handled through the agreed quotation and invoicing process. Business payment records may be retained for administration, accounting and legal obligations. Please do not send payment-card details in an ordinary email enquiry.
We share personal information only where needed to provide our services, operate the business or meet legal requirements. Depending on the request or order, recipients may include:
We limit the information shared to what is necessary for the relevant purpose. Delivery information may include the recipient’s name, address and contact details.
MedSafe works with customers, manufacturing partners and service providers internationally. Worldwide supply and technology services may involve personal information being processed outside Ireland or the European Economic Area (EEA).
Where a restricted international transfer occurs, we use an appropriate lawful transfer mechanism, such as an adequacy decision or approved contractual safeguards. Necessary recipient and delivery information may also be provided to international logistics partners.
Contact info@medsafesolution.com for information about the safeguards applicable to your personal information, including how to obtain a copy where available.
We take appropriate technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration and disclosure. Access is limited according to the needs of the relevant work.
No method of electronic transmission or storage can be guaranteed completely secure. If you believe information supplied to us has been compromised, please contact us promptly.
We retain personal information for as long as necessary for the purpose for which it was collected. The retention period depends on the type of record, the business relationship and applicable legal requirements.
Enquiries, sample requests and correspondence are retained as needed to handle the request, maintain a relevant business relationship and address related issues. Order, invoice and accounting records are retained for applicable statutory periods and, where necessary, to resolve disputes or establish, exercise or defend legal claims.
Information is deleted or anonymised when no longer required. Contact us for the retention period or criteria applicable to a particular record.
Subject to applicable conditions, you may have the right to:
To exercise your rights, contact info@medsafesolution.com. We may request proportionate information to verify your identity. Requests are generally answered within one month; we will explain any lawful extension.
You also have the right to complain to the Irish Data Protection Commission, or the relevant supervisory authority where you live or work.
Our website may link to external websites, including technical references and certification organisations. Those websites operate under their own privacy policies.
Review the privacy information provided by any third-party website you visit. MedSafe does not control how those external websites collect or use personal information.
MedSafe supplies businesses and organisations. Our website and services are not directed at children under 18, and we do not knowingly collect personal information from children.
If you believe a child has supplied personal information to us, please contact us so we can review and address it.
We may update this policy to reflect changes in our business, website, services or legal requirements. The latest version will be published on this page with its revision date.
For questions about this policy, your personal information or how we process your data, please contact:
UNLEASHED ENTERPRISES
51 Bracken Road
Sandyford
Dublin 18
Ireland
